Mistress of Evil

* All items are handmade. Images depicting “Disney” characters are made from clip art images.
* Everything is MADE TO ORDER so please be patient with us and allow us the FULL turn around time as listed below.
* Please note that our current turn around time is as follows:
- Ears: 14 days (regardless of size)
- Tumblers: 14 days (regardless of size)
- This turn around time does not include the time it takes to ship to your home.
* Castle Crafts Company is NOT responsible for shipping once scanned in and a tracking number has been given by UPS/USPS. If you need faster shipping please pay for the faster shipping rates.
* We reserve the right to refuse service to ANYONE at any given point in time.
* FOR TUMBLERS ONLY: DO NOT KEEP IN EXTREME HEAT. HAND WASH ONLY. Any peeling, chipping, or lifting is the responsibility of the customer.
* Seller is not responsible for any discrepancies in spelling/spacing/lifting of vinyl.
* All lettering is made with vinyl unless stated otherwise.
* Buyer is responsible for selecting correct size, however, if you would like to make any changes please contact us within 24 hours. - If it is past the 24 hour mark, we may still be able to work with you, but please contact us as soon as possible. If contact is not made before (at the very least) 48 hours after order has been placed, no refund/exchanges will be given. See below for cancellation/exchanges policies.
* EARS ONLY: All ears are made with clip art designs and are INSPIRED by Disney. Castle Crafts Company is not responsible for any lifting/peeling/ripping/tearing. NO RETURNS OR EXCHANGES. Headbands are standard adult sizing.
* The difference between kids and adults sized ears are in the ears themselves, not the headbands. The adult sized ears are 4.5” and the kids ears are 2.5”
* TURN AROUND TIME:
- Ears: 14 days
- Tumblers: 14 days

*Shipping*

* Orders ship anywhere from 10-14 business days
* If you need your order sooner, please pay for the upgraded shipping as our turn around time is currently 14 days.

*Cancellation & Returns*

* All orders can be canceled within 24 hours of ordering.
* Returns and/or exchanges are NOT accepted on personalized orders.
* We take pride in our goods and if you are not 100% satisfied with your purchase, contact us within 2 days of delivery and items must be shipped back within 5 days of delivery if agreed upon by the seller (Castle Crafts Company).

*Conditions of returns*

* Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
* We do not accept exchanges, but please feel free to contact us if you have any issues with your order(s).
* PERSONALIZED/CUSTOMIZED ITEMS CAN NOT BE RETURNED OR EXCHANGED - unless they arrive damaged or defective. In this case, please contact us within 2 days, and items must be shipped back within 5 days and we will cover the shipping cost.